Fire Pits by Dancing Fire

Policies Reguarding Returns and Privacy Issues with orders placed with Dancing Fire Inc.

 

Our Product Line
Outdoor Fire Pits

All Fire Pits

Chiminea and Fire Pit accessories

Every Kind of Accessory you can think of

fire pit grates

Grates for all Fire Pits

southwest style inscents and burners

Check out our Big Selection

PRIVACY / SECURITY issues.
Dancing Fire Inc respects your privacy.
We collect two types of information about visitors: Personal information (such as name, address, telephone number, e-mail address, credit card information, any other information that you may provide us, etc.) that you have submitted to us, and aggregate information (such as information about how many visitors log on to our sites, the pages they access, etc.).
Personal Information
Information collected from you will be used only for the purpose of sending information to you about our services, responding to your questions or comments, or as otherwise may be described at the point of collection (for example on a web form or sending information to your friends email that you provided). If you provide contact information, our staff may contact you to clarify your comment or question, to provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services.
Personal information that you provide will not be sold to third parties. Also we will not share or disclose any personal information except as needed to provide you the service you have expressly requested. We use outside shipping company to ship orders, payment processing company to accept payment from you and we use business partner that might ship shipment directly to you on our instructions.
RETURNS
ALL RETURNS MUST BE PRE-APPROVED BY OUR CUSTOMER SERVICE DEPARTMENT.
All returns must be returned in resalable condition. Any and all shipping, repackaging charges are the responsibility of the customer. Any items being returned that was sold with free shipping included in the price will be charged the cost of shipping and packaging. The amount refunded will be for the cost of the product only minus a 25% re-stocking fee. Any shipping and handling charges will not be refunded.
Sorry but it's not economical to take any returns on clay products. Cost of freight is to high.. NO REFUNDS ON CLAY PRODUCTS and PINION WOOD.

Damaged freight:

If the packages are delivered via Fedex or UPS ground call us when you notice any damages and we'll reship a new product and take care of all claims.

If the product comes on a pallet via common LTL carrier such as all clay chiminea deliveries. Inspect the product before signing any paper work. Upon inspection, if you notice damages then refuse the freight and call us and we'll reship you a new product. This is very important.

Once you sign the paper work you are saying that you recieved the product in good shape and there are no damages.

In the unfortunate event that a product is delivered and you do sign for it without inspecting the product first - then according to the freight companies policies all damage claims must be filed by the consignee (the recieving customer)

If you have any questions please call 817-613-0029. It's best that you completely understand these policies before ordering any product that is being delivered via Common LTL carriers. Once the product is delivered and you sign for it then it's assumed the product was delivered in good condition.